Due to a glitch with shipping all International parcels will be shipped by International Air for the next week. Large parcels may split into two or more shipments for insurance purposes. We apologize for the inconvenience.

How is my order delivered?

Most orders are processed and shipped on the day they are received.  You will be notified by e-mail when your order has been shipped and your card debited.  You can also return to this web site and login to your account to check the status and track delivery of your order.  The following are our Delivery Targets and should be used only as a guide:

• New Zealand: orders are sent by overnight Courier and should arrive next work day (for orders received before 2pm). Some Rural Deliveries may take longer. Your signature will be required on delivery
• Outside New Zealand: orders are shipped by International Air Mail which generally takes 7 to 13 working days. 

All Nicotine Gum orders over NZ$250 are shipped by Courier Track & Trace which have to be delivered to a physical address (no PO Boxes sorry) and your signature will be required on delivery.

I have not received my order yet?

There are many reasons why your order has not yet arrived including payment was declined or delays in shipping or at local Customs. 

International customers: If you believe your order has been delayed or is overdue, you can click here for our carriers Track and Trace service and then enter your Tracking Number, or please contact us for assistance.  Remember, we can only contact you if we have your correct e-mail address.

NZ Customers: can click here if you wish to track the progress of your parcel and estimate its expected delivery time.